UE48H6470SSXZG, not possible to watch 1080p videos in Youtube's app

[D.]

Hello community,
I am writing you because I am not able to watch videos in 1080p while using the preinstalled YouTube app. Only 720p is possible. I’m using a Gigabit LAN internet connection and the download speed is 100 MBits per second.
Please give me advice how I can improve to watch videos in 1080p.
Sincerely,
Hermann Batt

 

[M.]

Hello Hermann, true that it's annoying to watch 720p instead of 1080p videos. The best way to find the reason for this, is to get help from the Remote-Service. One of the colleagues will check all the settings with you to figure out what's wrong. You find all necessary information about this service here.
Hallo Hermann, es ist total verständlich, dass es nervig ist 720p- statt 1080p-Videos anzuschauen. Die beste Option die Gründe dafür herauszubekommen, ist der Remote-Service. Einer der Kollegen wird die Einstellungen gemeinsam mit dir durchgehen, um festzustellen was da los ist. Alle nötigen Informationen zu dem Service herhältst du hier.