Galaxy S8 Problem beim Laden der Batterie / problem when charging battery

[m.]

German (Google Translate, sorry):
Ich kaufte mein Galaxy S8 am 27. September. Immer wenn ich mein Ladegerät anschließe (original Samsung "Adaptive Fast Charging") schaltet der Stutus des Gerätes zwischen Aufladen und Nichtladen alle paar Sekunden um. Ich muss das Ladegerät mehrfach trennen und wieder anschließen, bevor es endlich auflädt. Hat jemand dieses Problem? Ist das wahrscheinlich ein defektes Ladegerät Problem oder gibt es ein Problem mit meinem USB-C-Port?
Vielen Dank
English: I bought my Galaxy S8 on September 27. Whenever I connect my charger (original samsung "adaptive fast charging") the stutus of the device switches between charging and not charging every few seconds. I have to disconnect and reconnect the charger multiple times before it finally stays charging. Has anyone had this issue? Is this likely a defective charger issue or is there a problem with my usb-c port?
Thank you

 

[K.]

Hi msabia92,
have you ever tired using another charger and / or another cable?
Maybe your charging port is a little bit dirty which prevents your Galaxy S8 from getting charged.
Cleaning the port by using a gas duster could help. Anyway make sure that you don't have some kind of dirt either on the charging cable connector or on the charging port of your S8.
In the case that the issue still persists, then maybe we're talking about a software bug which does something wrong here.
Doing a factory reset can repair this bug, but I highly recommend you doing a backup first by using Samsung Smart Switch

Let me know if the tips have helped you
Best regrads

 

[m.]

Hi KroellT,
thanks for your tips. The problem only occurs when using the adaptive fast charger. When I charge from the laptop with the cable, or when I charge using another charger (without fast charge), the problem does not occur. I tried factory resetting the device but the problem persists. Don't really know what to do at this point.

 

[U.]

(Also sorry, Google translate)
Since the charging cable works on the Pc and also other chargers work the problem according to your description at a defect of the fast charger lie.
Sure you would know if you would test a different fast charger.
Turn to the hotline 06196 77 555 66 for an exchange.