Not getting a gift to buy a phone

H
H.
User
Hello Samsung, I bought a Samsung s21 FE with the offer of Bluetooth headphones online, but unfortunately I only received the phone and it did not come with the Bluetooth headphones as advertised. How can I get these headphones included in the offer

 
K
Kim
Hey,

Diese Lösungen und Anleitungen können dich bei der Umsetzung unterstützen:
Sorry, L: @Horik - but here is a user community. We are not Samsung employees. There are no Samsung workers in this chatroom. You can achieve contact to Samsung via https://samsung.com/de/support//lobundkritik/ , but this is the German site (maybe they will understand English too). Kind regards, MarekWyd.
 
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